FAQs – wholesale.courtside.com.ph

Item Types:

Pre-Orders – Your Totals in the Cart is already the required 30% Down Payment please pay exactly equal to the Totals shown.
Re-Orders – Similar to Pre-Orders, your Totals in the Cart is already the required 30% Down Payment please pay exactly equal to the Totals shown.
On-hand – Your Totals in the Cart is the full amount required please pay exactly equal to the Total shown.

Order Flow:

After ordering you will receive an email with the following [Subject]:

Your wholesale.courtside.com.ph order has been received! => Your order is on-hold until we confirm that payment has been received.
Your wholesale.courtside.com.ph order has been received! => Just to let you know — we’ve received your order #00000, and it is now being processed:
[wholesale.courtside.com.ph]: Order #00000 has been cancelled => Your order is cancelled. Make sure to attach the correct proof of payment when ordering.
When your Item has arrived we’ll send 1 of 2 possible emails:
a. [Balance Collection] Balance Collection for Your Order: #00000 => To better facilitate the release of the ff: We are now collecting the balance of ₱XX,XXX.00 for your order. Kindly reply and attach your proof of payment to this email. (Always Reply All, so that everyone will be informed of your payment). Take note of the Release Date of the items to know when you should expect to get that item.
b. [Refund] Refund for Your Order: #00000 => Kindly reply to this message with your preferred bank account details so we may proceed with processing the refund within 7 days. (Always Reply All, so that everyone will be informed of your bank details). Take note of the Release Date of the items to know when you should expect to get that item.
As pre-order timelines often span several months, we kindly require you to Reply All with your preferred bank account details each time. This helps prevent any issues that may arise from changes in management or updates to bank names or account information.
[Releasing] Your Order: #00000 is Ready for Pickup or to be Shipped => When your Items is ready to be released, this email will contain the Address, Name and Contact Details of our warehouse admin that you can reach out to for a smoother pickup or if you have other special request like consolidation etc.

Ordering FAQs

1. How will we know if our order is confirmed or cancelled?

Once we have verified your payment, you will receive either:

An Order Confirmation if your payment has been successfully matched and your order is confirmed;
- Subject: Your wholesale.courtside.com.ph order has been received! => Just to let you know — we’ve received your order #00000, and it is now being processed:
A Cancellation Notice if the payment requirements were not met within the prescribed period.
- Subject: [wholesale.courtside.com.ph]: Order #00000 has been cancelled => Your order is cancelled. Make sure to attach the correct proof of payment when ordering.

2. Are multiple deposits allowed for a single order?

No. One of the main reasons for implementing this policy is to avoid payment reconciliation issues. When multiple deposits of similar amounts (e.g., ₱50,000 or ₱500,000) are made for the same order, it becomes difficult to accurately identify and match each payment.

One order = One proof of payment (single deposit/transfer).
Please limit your order value to what you can conveniently pay through your preferred payment method (same-bank transfer, InstaPay, or PESONet). If necessary, you may also make your payment through a bank branch via cash or check deposit.

Please note: You may still place multiple separate orders, each with its own corresponding proof of payment.

3. I missed the Pre-Order Deadline can I still order?

No. We follow a strict deadline once the pre-order is closed you can no longer pre-order.

Balance Collection or Refund, Releasing FAQs

Just to set proper expectations, please note that Pokémon products have been experiencing allocation cuts globally for the past several years. Because of this, your order will likely be adjusted once final country allocation is confirmed.
As we approach the release date, you will receive either a [Balance Collection] email or a [Refund] email:

If you receive a [Refund] email:
Please reply with your bank account details so we can process the refund. Refunds typically take 1–3 days, depending on volume.

Afterward, you will receive a [Releasing] email:
This serves as confirmation that your items are ready for pickup or shipment.

If you receive the [Releasing] email before the refund is actually credited. Rest assured, your refund is still queued for processing if you have (Reply All) in the [Refund] email if not please Reply all in the [Refund] email with your bank details.

If the total amounts shown in the [Refund] and [Releasing] emails differ, please refer to the first table in the [Refund] email, which lists the release dates for items as some items with different release schedules only items included in the [Releasing] Items are items you are going to get on the indicated date.

Organized Play:

To be able to host Organized Play of a Card Game:
reach out to the appropriate contact with:

A Brick and Mortar Physical Hobby Shop with a dedicated play area
A Store Walkthrough Video Specifications:
A single, continuous video, posted so that it can be accessed via weblink (e.g. YouTube), recorded within the last 30 days, that contains the following elements:
— A full view of the outside of the store
— All displayed gaming product
— All point-of-sale area(s)
— All other areas of the store open to customers
OP Location applicants must also show:
— Your permanent organized play space(s)
— Bathroom(s)
Purchase at least a Case of the Card Game you are interest to host:

Digimon | Gundam
Cholo: cholotolentino@courtsideph.com

Pokémon | Disney Lorcana | Final Fantasy
Filip: filipmonakil@courtsideph.com